Privacy Policy

Effective Date: 17th October 2025
Last Updated: 17th October 2025

1. Introduction

Clouds Counselling and Psychotherapy Ltd (“we”, “us”, or “our”) is committed to protecting your personal information and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or contact us about counselling, psychotherapy, or related services.

We are based at Clouds Barn, Slaithwaite, West Yorkshire, and led by Julia Hall, Accredited Practitioner of the British Association for Counselling and Psychotherapy (BACP) and Registered Member of BUPA, and AVIVA.

We handle all personal data in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

Clouds Counselling and Psychotherapy
Data Controller: Julia Hall
Email: juliahall@cloudscounselling.co.uk
Telephone: 07958 728 610
Registered Office:

Clouds Barn
Newgate Cottage
Slaithwaite
Huddersfield
West Yorkshire
HD7 5UZ

3. What Information We Collect

We may collect and store the following personal information when you use this website or contact us:

  • Your name

  • Your email address

  • Your telephone number (if provided)

  • Any information you include in your message or enquiry

  • Technical data such as your IP address, browser type, and pages visited (if website analytics or cookies are used)

4. How We Use Your Information

Your personal information is used only for the following purposes:

  • To respond to your enquiry or request for information

  • To arrange and manage counselling or therapy sessions

  • To provide relevant information about our services

  • To manage records for administrative and professional purposes

  • To comply with any legal or professional obligations

We do not use your information for marketing purposes without your consent and we will never sell or share your data with third parties for marketing.

5. Lawful Basis for Processing

Under UK GDPR, the lawful bases we rely on for processing your data are:

  • Legitimate interests: when responding to an enquiry or providing therapy services.

  • Legal obligation: when we must retain certain records to comply with professional or legal standards.

  • Consent: when you agree to receive updates, communications, or when you submit personal information through a contact form.

6. How We Store and Protect Your Information

Your personal data is stored securely in password-protected systems and/or encrypted files. Emails and messages are accessed only by Julia Hall and are handled in accordance with professional confidentiality standards.

We keep client enquiry information for up to six months from the last contact, unless a longer retention period is required by law or professional practice guidelines. After this time, it will be securely deleted or destroyed.

7. Sharing Your Information

Your information will not be shared with any third party unless:

  • There is a legal obligation to do so; or

  • There is a serious concern for your safety or the safety of others (as outlined in BACP’s confidentiality and safeguarding policies).

In all other circumstances, your data will remain confidential.

8. Cookies and Website Analytics

This website may use cookies — small text files stored on your device — to help improve your browsing experience and monitor website performance.

You can disable cookies at any time by changing your browser settings. For more details, please see our [Cookie Policy] (if applicable).

If we use website analytics tools (such as Google Analytics), they may collect anonymous usage data including page visits, browser type, and time spent on site. This helps us improve the website but does not identify individual visitors.

9. Your Data Protection Rights

You have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of your personal data (“right to be forgotten”)

  • Withdraw consent (where applicable)

  • Object to or restrict certain types of data processing

  • Lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data has been misused

To exercise any of these rights, please contact Julia Hall directly at [Insert email address].

For further information on your data rights, visit: www.ico.org.uk.

10. Links to Other Websites

This website may contain links to other websites. Please note that we have no control over external sites and cannot be responsible for their privacy policies or practices.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be published on this page with a revised “Last Updated” date.

We encourage you to review this page periodically to stay informed about how we protect your information.

12. Contact

For any questions, concerns, or requests regarding your data or this Privacy Policy, please contact:

Julia Hall
Clouds Counselling and Psychotherapy
Email: juliahall@cloudscounselling.co.uk