This privacy policy sets out how Clouds Counselling And Psychotherapy Ltd. uses and protects any information that you give.

Clouds Counselling is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when this service, then you can be assured that it will only be used in accordance with this privacy statement.

What we collect

We may collect the following information:

  • Name date of birth, GP details, medications and employment status
  • contact information including email address telephone number
  • demographic information such as address & postcode
  • Basic information regarding your reasons for therapy at this time and any relevant background information that you feel will be useful in our working together.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our services.
  • We may periodically send promotional email about workshops which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you regarding workshops for psycho education and personal or professional development purposes. We may contact you by email phone or text.


While the utmost serious consideration is given to protect the security and confidentiality of your personal information there are occasions where this confidentiality would be breeched for the following reasons. Risk of harm to self or others, where there are reasonable concerns that a child or young person maybe at risk from harm or neglect. These concerns, where possible would be discussed with you and with Julia’s supervisor, whilst maintaining your anonymity. Following this appropriate action would be taken.


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online and all paper records. Records are stored on either a password protected laptop or paper record which is stored in a locked filing cabinet.

Unless otherwise stated personal records are kept for 6 years and then confidentially destroyed.

Links to other websites

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following way

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at

We will not sell, distribute or lease your personal information to third parties unless required by law to do so. We may use your personal information to send you promotional information about information on coming workshops which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable.

If you believe that any information we are holding about you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.

Clouds Counselling & Psychotherapy Ltd is registered with :- ICO Data Protection register – registration number ZA261630